Our Values have been created by the people of Xtob- we see ourselves as a team, working together for the benefit of our customers.  
We Look after our customers as we would like to be looked after ourselves. 
Set ourselves high standards and be open to new ideas. 
Be professional in our approach and in our appearance. 
Promote and share best practice.

Accountable:
We will take ownership for what we do. We will manage the customer’s money well. We will learn from our mistakes. We will hold others to account for. We will be open and honest.
Compassionate: We will value our relationship with customers. We will treat people with kindness, fairs and we will look after each other. We will create an environment that fosters confidenality to our customer’s data.

Understanding you:
Listening is the key to understanding what matters – whether it's one of our customers or another member of staff. Only by hearing what they say and trying to put yourself 'in their shoes' will you really appreciate their situation and understand their concerns.

We appreciate each person as a unique individual
We start by listening – then act based on what we learn
We're open and we talk to one another
We consider how our actions affect others

Mr Ifeanyichukwu Brenden Agu.
"There is an open door policy in our department and I feel happy approaching my managers. I feel that my concerns and feedback are listened to, and acted on."

Inspiring confidence in our Services:
By providing the right information at the right time and attending to their needs in a calm and professional manner, customers will feel confident in their service and the people who serve for them.

We always put our customers’ needs first. 
We reassure our customer with our calm and confident support. 
We act to protect our customers from fraud. 
We value all customers equally. 
We do the right thing for our customers, even when it's difficult.

Mrs Esther Ekwueme;
"I try to treat others as I would like to be treated myself."

Working together:
We can't always make the right decisions as individuals - no one person can hold all the knowledge and skills required to answer every problem. By working together as a team - learning from each other and co-operating, we can get the job done.

We think and act as Team Xtob.
We value what each of us brings to XTOB Support services.
We share information and give everyone a voice. 
We co-operate and we support one another at all times. 
We get things done with our can-do spirit. 

Miss Ogechukwu Ajibo
"The people around me are so enthusiastic and believe in what they are doing, which feels fantastic."

Mrs Chinaza Chinze, Mrs Amgo Nebe, Loveth . Victoria always aiming higher. 
With such a rich pool of talent at XTOB, there are always opportunities to make things better for our customer and for each other. We look to find innovative solutions to overcome the problems that arise and to learn from our experiences.

We seize opportunities to make things better for our customers and each other. 
We learn from our experiences - and from what others teach us. 
We think differently and create new solutions. 
We see problems as opportunities to try new things.
 
We want you to be a part of XTOB by getting involved. Tell us what you think of our support and services we provide and contribute your skills to help us improve how we manage the Organisation and shape our future.

Staff promoting rail campaign:
There are many ways you can do this, such as raising funds or becoming a volunteer and helping our Customers while you learn and use valuable skills.

How we are organised:

Our structure.
Key people in our organisation.

Our Board of Directors
Regional Managers
Our Council of Governors
Our Members of the staff.

The Organisation has an extensive range of policies and procedures covering corporate activities. This includes the policies listed below:

Conduct of business and the provision of services - related policies and procedures. 
Complaints and other customer service policies and procedures. 
Data Protection Policy. 
Health and Safety policies. 
Human Resources policies including Equality and Diversity. 
Customers Access Policy. 
Standing Financial Instructions. 
Standing Orders. 
Staff policy.